Política de reembolso

Returns

We offer a 14-day return window. You have 14 days from the date you receive your order to request a return and ship it back to us.

To be eligible, items must be unworn, unwashed, unused, with all original tags attached, and in their original packaging. You'll need your order number or proof of purchase.

How to request a return

You can submit a return request directly through your customer account — no need to email us. Simply visit your account page, find your order, and select the items you'd like to return. You can also access this from the link in your order confirmation email.

Once your request is approved, we'll provide instructions on how and where to send your package. Please do not send items back before your return is confirmed.

Returns should be sent to: Gerosios vilties 27-100, 03140, Vilnius

If you need any help, you can always reach us at info@dodeuce.com.

Damages and issues

Please inspect your order when it arrives. If anything is defective, damaged, or incorrect, contact us straight away so we can make it right.

Non-returnable items

We cannot accept returns on sale items or gift cards.

Exchanges

The quickest way to get the right item is to return what you have and place a new order once your return is approved.

EU 14-day cooling-off period

If your order is shipped within the European Union, you have the right to cancel or return within 14 days for any reason, without justification. The same conditions apply — items must be unworn, unused, with tags, and in original packaging.

Refunds

Once we receive and inspect your return, we'll let you know whether your refund has been approved. If approved, you'll be refunded to your original payment method within 10 business days. Your bank or card provider may need additional time to process this.

If more than 15 business days have passed since approval, please contact us at info@dodeuce.com.